Privacy Policy

You trust us with your data when using Masoma. We are committed to maintaining that confidence. This begins by assisting you to know our privacy procedures.

This policy defines the data we are collecting, how it is being used and communicated, and your decisions about this data. We suggest reading this along with our Privacy Overview, which highlights important points about our privacy methods (including what we gather data, when we collect it, and how we use it).

This policy defines how we gather and use private data from Masoma and its subsidiaries to provide our services. This policy refers to all customers of our applications, websites, characteristics or other services. This policy applies in particular to:

  • Drivers: Users who are individual transportation providers or through partner delivery companies.
  • Delivery Partners: Companies or individuals who provide delivery services.
  • Delivery Recipients: Users who request deliveries of items.
  • Delivery Senders: Users who send deliveries of items.
Private data you provide.

You may be requested to enter your name, business name, email address, mailing address, loan card data, payment and billing details, country location, etc. when ordering or registering on our site, as suitable, to allow us to give and deliver the services you request and assist you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To customize your experience and enable us to produce the sort of content and product offerings you are most interested in.
  • To enhance our website to serve you better.
  • To enable us to better serve you in answering your customer service requests.
  • To quickly process your transactions.

How do we protect your information?

To make your visit to our site as safe as possible, our website is scanned on a regular basis for security holes and known vulnerabilities. Your personal information is contained behind secured networks and is accessible only by a limited number of people who have special rights of access to such systems and are required to maintain confidentiality of information. Furthermore, the Secure Socket Layer (SSL) technology encrypts all sensitive / credit data you provide. When a customer places an order, enters, submits or accesses their data, we introduce a range of security policies to preserve the security of your private data. A gateway supplier processes all transactions and is not stored or processed on our servers.


Cookies are tiny files that a website or its service provider transfers to the hard drive of your computer via your web browser (if permitted) enabling the processes of the website or service provider to acknowledge your browser and capture and retain certain data. For example, we use cookies to assist us remember your previous delivery and process them faster. They are also used to assist us know your preferences based on past or present site activity, allowing us to provide you with enhanced services. We also use cookies to assist us compile aggregate data on website traffic and website interaction so that in the future we can provide better website experiences and instruments.

We use cookies to:
  • Authenticating users.
  • Remember user preferences and user settings.
  • Delivery and measurement of advertising campaigns efficacy.
  • Analyzing site traffic and trends, and usually understanding the internet habits and interests of individuals interacting with our services. We may also allow others to provide us with audience measurement and analytics services, serve online advertising on our behalf, and monitor and report on advertising results.
Third-party disclosure.

We do not sell, or trade to outside parties your Personally Information.


The advertising specifications of Google can be summarized by the advertising principles of Google. They are set up to provide customers with a favorable experience.

We use advertising from Google AdSense on our website. As a third party seller, Google utilizes cookies to serve advertisements on our website. Based on prior visits to our website and other websites, Google's use of the DART cookie allows it to serve advertisements to our customers. Users may refrain from using the DART cookie by visiting the privacy policy of the Google Ad and Content Network.

We have implemented the following:

Demographics and Interest Reporting We use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together with third-party suppliers such as Google to compile information on user relationships with ad impressions and other ad service features as they relate to our website.

Opting out:

Users can use the Google Ad Settings page to set preferences for how Google advertises to you. Alternatively, you can opt out either by visiting the Opt Out page of the Network Advertising Initiative or by adding the Google Analytics Opt Out browser.

Ghana Data Protection Act

The Act sets out normal values that all those who process private data across the nation and beyond must comply with. All forms of personal data or information stored on electronic and non-electronic platforms are subject to the law.

The Act is premised on the fundamental rule that all who process personal data must take into consideration the right of that individual to the privacy of his or her communications. This recognition by a data controller or processer should lead to the application of the following Eight (8) Basic Principles whiles processing such information:

  • Accountability
  • Lawfulness Of Processing
  • Specification Of Purpose
  • Compatibility Of Further Processing With Purpose Of Collection
  • Quality Of Information
  • Openness
  • Data Security Safeguards
  • Data Subject Participation
You will be notified of any Privacy Policy changes:
  • On our Privacy Policy Page
Can change your personal information:
  • By logging in to your account
How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party (Facebook Pixel, Google AdWords, BrandFlow) behavioral tracking which allows us to target more accurately both content as well as ads for you.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.


We are using newsletter offered by MailChimp service from The Rocket Science Group, LLC which are processing data on our behalf. A user can at anytime unsubscribe from receiving further emails using link included in each message sent from us.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

  • 11 Levites Avenue
  • Tse Addo, Accra
  • Ghana